TERMS & CONDITIONS:
TERMS OF SERVICE
Please read the following important terms and conditions before you buy anything on our site.
‘We’, ‘us’ or ‘our’ means Haus & More, a brand under ‘HAUS & MORE LIFESTYLES LLP’, based in India, specializing in premium soft home furnishings and bespoke services; and
‘You’ or ‘your’ means the person using our site to buy goods from us.
Haus & More specializes in premium soS home furnishings and bespoke services. We strive to deliver high-quality products and exceptional customer experiences. However, by using our website, you agree to the terms and conditions of purchase, returns, exchanges, and promo>ons outlined here.
1 INTRODUCTION
1.1 In this contract, ‘We’, ‘us’ or ‘our’ refer to Haus & More. We offer this website, including all the information, tools, and services available from this site. 1.2 If you buy goods on our site, you agree to be legally bound by this contract. 1.3 You may only buy goods from our site for non-business reasons.
1.4 This contract is only available in English. No other languages will apply to this contract.
2 ORDERING GOODS FROM US
2.1 Below, we set out how a legally binding contract between you and us is made.
2.2 You will need to register on the site with information about yourself that is accurate, current, and complete. The password you provide should be kept secure, and you must notify us of any breach of security or unauthorized use of your account.
2.3 You place an order on the site by adding your selected item(s) to the shopping bag and proceeding to checkout. Items in your shopping bag are not reserved and may be purchased by another customer. Please read and check your order carefully before submitting it.
2.3.1 When you place your order at the end of the online checkout process (i.e., when you click on "Pay"), we will acknowledge it by email. This acknowledgment does not, however, mean that your order has been accepted.
2.3.2 We may contact you to say that we do not accept your order. This is typically for the following reasons:
(a) the goods are unavailable; (b) we cannot authorize your payment; (c) you are not allowed to buy the goods from us; (d) we are not allowed to sell the goods to you; (e) you have ordered too many goods; or (f) there has been a mistake on the pricing or description of the goods.
2.3.3 We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
(a) a legally binding contract will be in place between you and us; and (b) we will dispatch the goods to you or inform you of the estimated dispatch date.
3 DELIVERY
3.1 Once you have placed an order, this cannot be canceled at any stage. The contract is completed on receipt of the order.
3.2 We will deliver your purchases using the delivery method you select during the checkout process.
3.3 The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 2.3.3). This date is an estimate only, and we do not guarantee to deliver the goods on that date.
3.4 We require that all deliveries be signed for by a person at the delivery address. You agree that delivery takes place when the goods are signed for at the delivery address, and the signature of the person at the delivery address is conclusive evidence that the signed-for goods have been delivered to you at that address.
3.5 If nobody is available to take delivery, please contact us using the contact details to arrange an alternative delivery.
3.6 Unless you and we agree otherwise, if we cannot deliver your goods within 14 days, we will:
3.6.1 let you know; and 3.6.2 give you a store credit.
3.7 You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you upon delivery.
3.8 We may deliver your goods in installments.
4 PAYMENT
4.1 We accept the following payment methods - Razorpay. We do not accept any other method of payment.
4.2 We will do all that we reasonably can to ensure that all the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorized access to any information that you give us.
4.3 Your credit card or debit card will only be charged when the goods are dispatched.
4.4 The price of the goods is in the currency shown at the checkout. You are responsible for any charges that your payment card provider may apply for making payment in that currency.
4.5 In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the email address or telephone number provided by you at the time of registration or placing an order, or cancel the order and notify you of such cancellation.
4.6 The price of the goods does not include the price of delivery, which will be shown separately at the checkout and on the Confirmation Email.
4.7 If the shipping address of your goods is in India, the price of the goods includes sales tax and duties.
4.8 If the shipping address of your goods is outside India, the price of the goods does not include sales taxes, import duties, or other levies, and you will be responsible for paying those. In some cases, payment of those charges may be necessary to release your goods from customs.
5 NATURE OF THE GOODS
5.1 While we try to make sure that all weights, sizes, and measurements set out on the site are accurate, there may be small differences between the weights, sizes, and measurements of goods shown on the website and the actual goods we supply.
5.2 While we try to make sure that the colors of our goods are displayed accurately on the site, the actual colors that you see on your computer may vary depending on the monitor that you use.
5.3 Many of our products are hand-finished or hand-crafted. By their nature, these products may exhibit small irregularities and may vary from examples shown on the website; this is not a manufacturing fault.
- 5.4 The packaging of the goods may be different from that shown on the site.
6 MADE-TO-MEASURE
6.1 We produce made-to-measure products according to the specifications you provide when you place your order. If you wish to change your specifications after we confirm your order, you must contact us as soon as possible. If you contact us before the products have been dispatched, we will use reasonable efforts to accommodate the change. We may charge an additional fee for accommodating the change.
7 RETURN AND EXCHANGE POLICY
7.1 Conditions for Returns/Exchanges
We do not offer a return or exchange policy except in the case of manufacturing defects.
7.2 Eligibility for Defective Products
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If you receive a defective product, notify us within 3 days of delivery.
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An unboxing video is mandatory as proof to validate claims of defects.
- Products must be returned to us within 7 days from the delivery date for inspection.
7.3 Resolution for Defective Products
Upon verification of defects, we may:
- Repair or replace the defective product, or
- Offer store credit equal to the purchase price and delivery charges.
7.4 Non-Eligible Returns
- Size or fit issues are not eligible for returns. Please refer to our size guide before placing orders.
- Return shipping costs are borne by the customer.
8 END OF THE CONTRACT
If this contract is ended, it will not affect our right to receive any money which you owe to us under this contract.
9 LIMIT ON OUR RESPONSIBILITY TO YOU
9.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for:
9.1.1 losses that:
(a) were not foreseeable to us when the contract was formed; or (b) that were not caused by any breach on our part;
9.1.2 business losses.
9.2 Except for any legal responsibility that we cannot limit in law (such as for death or personal injury), our whole liability to you in connection with your purchase will be limited to the amount that you paid us for the goods and delivery.
10 DISPUTES
10.1 We will try to resolve any disputes with you quickly and efficiently.
10.2 If you are unhappy with the goods, our service to you, or any other matter, please contact us as soon as possible.
10.3 If you want to take court proceedings:
(a) the relevant courts of India will have exclusive jurisdiction in relation to this contract; and (b) Indian law will apply to this contract.
11 ENTIRE AGREEMENT
These Terms of Service, including any policies or operating rules posted by us on this site or in respect to the goods, constitute the entire agreement and understanding between you and us, governing your purchase.
12 CONTENT POLICY
All content on our website, including graphics, images, videos, and text, is the exclusive property of Haus & More or its licensors.
- Copying, redistribution, or reproduction is prohibited.
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We make every effort to ensure the accuracy of the information, but errors or
omissions may occur.
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We recommend using up-to-date antivirus software while browsing our website.
13 DISCOUNTS & PROMOTIONS
13.1 Discounts
Discounts may vary by product and are reflected in the final invoice. Discounts or promotions cannot be combined with other offers.
13.2 Promotions and Codes
- Promotional codes are non-transferable and cannot be redeemed for cash.
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Codes must be used before their expiration date, as specified.
13.3 Sale Items
Price adjustments are not offered for items purchased on sale, regardless of further markdowns or price increases.
14 GIFT CARDS
Gift e-cards are redeemable exclusively on our website and are subject to the following conditions:
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Cannot be exchanged for cash.
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Must be used in full; no partial redemptions are allowed.
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Valid for 6 months from the date of issue.
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Expired or unused cards cannot be reissued.
15 Third-Party Rights
No individual or entity, other than the parties to this contract, has the right to enforce any of its terms.
16 Amendments to Terms
Haus & More reserves the right to modify these terms at any time without prior notice.
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Updated terms will be effective immediately upon posting to our website.
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Your continued use of the site indicates your acceptance of the revised terms.
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We may terminate or modify any rights granted under these terms at our discretion.
You agree to comply immediately with any such changes, including ceasing all use of the website if required.
17 INDEMNITY & FORCE MAJEURE
17.1 Indemnity
You agree to indemnify and hold Haus & More harmless from any claims, damages, or expenses arising from your use of our website.
17.2 Force Majeure
We are not liable for delays or failure to fulfill obligations due to unforeseen circumstances, including but not limited to:
- Natural disasters, pandemics, or epidemics.
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Strikes, riots, or acts of terrorism.
- Government regulations or transportation disruptions.
In such cases, obligations are suspended for the duration of the event, and we will work towards resuming operations as soon as possible.
18 CHANGES TO TERMS
We reserve the right to amend these terms at any time. Updates will be posted on our website, and continued use of the site signifies acceptance of the updated terms.
19 CONTACT INFORMATION
For inquiries, including returns or defective product claims, please contact us at hausnmore@hotmail.com or 9358855505.
Thank you for choosing Haus & More for your luxury home furnishings needs. We appreciate your trust and support!